Store and Shipping Policies
♥️ Orders will typically take 1-3 business days to process
♥️ Orders in the United States/Canada typically takes 3-6 business days to arrive after shipment
♥️Orders outside of the United States/Canada typically take 2-8 weeks to arrive after shipment.
♥️ Orders to UK or other countries cannot be done here, but can be made through my Etsy
♥️ Expedited shipping offers are coming soon
♥️ Shipping, unless stated, comes with insurance and tracking fulfilled by Chit Chats
♥️ If you purchase a preorder item with an in stock item, your items will ship with the preorder. If you want the in stock items sooner, please purchase them separately
♥️If you chose shipping with no tracking, kindly understand I am not responsible for damaged or lost mail once it ships out. Please consider this carefully before choosing this option.
♥️ I am not responsible for customs or tax fees associated with receiving your order.
♥️ I accept returns and exchanges within 14 days of delivery
♥️ I only accept returns for full price items. Sale items, Grade B/C pins, or value sets may not be returned or exchanged.
♥️ Returned Items must be sent back by the customer within 7 days of initiating the refund and must include tracking.
♥️Once item is received, a refund will be given within 7 days, minus handling fees.
♥️ If you chose to ship without tracking, I cannot offer a refund. I can only offer free untracked shipping with a repurchase.
LOST OR DAMAGED PACKAGES
♥️ If a package was damaged, lost, or different than what you ordered, please email me @ email@example.com
Please include your full name, order number, and photos (if any) of the damaged/incorrect items.
♥️ For untracked shipped items, i am not responsible for lost or damaged packages
♥️ If an order was returned to me or did not arrive due to an error that is not mine (ex: incorrect address provided, order was not picked up, package was refused due to unpaid customs fees, etc.), you may decide to have the order reshipped with a reshipment fee and restock fee(20%). Or, you can decide to receive a partial refund of 40% instead, minus shipping and handling charges.